SEPTA riders were left frustrated on Monday as technical issues disrupted the ability to purchase train tickets or reload Key cards across the transit authority’s network. The problem, which affected the website, kiosks, and on-board purchasing systems, has since been resolved, according to spokesperson Andrew Busch.
Commuters began experiencing difficulties around 5 a.m., with those who already had tickets or money on their Key cards still able to pay their fares as usual. However, those without tickets or enough funds on their cards were unable to make purchases until approximately 3 p.m., Busch explained.
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The issue stemmed from a software update by contractor Conduent, responsible for managing SEPTA’s fare platforms.
To address the inconvenience, riders were advised to seek assistance from station cashiers, bus drivers, or train conductors to gain access to transportation. Alternatively, they could use Apple Pay, Google Pay, or linked credit cards for bus, subway, and trolley rides in place of their Key cards.
SEPTA has been rolling out smartphone fare payment options throughout their system, with plans to extend this service to Regional Rail within the coming months.
Despite the disruption, riders were accommodated during the outage period, with Busch assuring that revenue loss estimates due to the technical issues are being assessed.